Services

Infrastructure Services

Your Infrastructure is the main building block in your IT portfolio and its ability to remain at the highest possible performance levels is key – GOODHANDS employs a team of highly qualified engineers and technicians capable of assisting you in installing and commissioning the right components needed to host your applications. We take it one step further to planning your full overall infrastructure support plan. From installation to upgrade to preventive maintenance procedures GOODHANDS can be your one stop shop for relevant infrastructure need

Helpdesk Services

 

Deploying new applications comes with a lot of challenges especially on the support and availability of the system side – at GOODHANDS we offer a world class platform to support your new and existing applications – SLAs that vary from response time of hours to minutes can be provided based on the criticality of the applications as well as remote and onsite support services. GOODHANDS will assist you in putting in place a complete preventive maintenance plan along with periodic health checks and performance tuning to ensure issue don’t occur without understanding why and availability of your system is the closest possible to 100%.

 

IT Support for Servers

The GOODHANDS support service for servers provides a reactive, high-quality and cost-effective solutions that give instant access to Microsoft Certified professionals who will help resolve your server and network problems. The GOODHANDS support service for servers delivers a high-quality solution at a low cost and provides:

·         Instant access to our Microsoft certified professionals

·         Help when you need it with no limit to the number of problems you can raise

·         A single point of contact for all your IT issues

·         Installation and support for Active Directory issues

·         Domain troubleshooting support

·         Secure remote access

·         Small Business Server and Microsoft Exchange Installation and Support

·         E-mail Support